In this case, please click the Get help button below to submit feedback and contact our support team. If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

A liquidation alert occurs when your account's equity falls below the required margin level set by the trading platform. This requires you to deposit additional funds to maintain your open positions or risk liquidation.Why should I set up a liquidation alert? Setting up a liquidation alert helps you manage your risk by notifying you when your margin level drops to or below 300%.

If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloud

Liquidation occurs when the value of your assets falls below the maintenance margin requirement. This results in your position being forcibly closed to cover the loss. On our platform, it helps prevent traders from owing more than their initial investment.What are the tools and features to help you? Maintain a healthy margin level: a key risk metric in tracking healthy measures, you can spot the margin level as on the image below.

Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?

Deposit - Buy crypto If you're new to cryptocurrency without any crypto assets on the chain, navigate to the Buy Crypto option Choose from the available method(s) to purchase the tokens based on your preferenceDeposit - On chain If you already have crypto assets on chain, please follow the steps below to deposit crypto assets into our platform: Select Deposit from the dropdown of Assets option on OKX web page Make your deposit on the following page, as below: For the deposit on the app, visit here

This is useful for accessing testnets, niche EVM-compatible chains, or private networks.Follow the steps below to add a custom RPC to the OKX Wallet (Web or Extension):On the app: Load your OKX Web3 Wallet App Tap the network dropdown at the top of the wallet screen Select Custom or Add network Enter the same details as above Tap Confirm or SaveOn the web extension: Log in to the OKX Wallet Select the network selector.

To do this, refer to the guide below: How do I change my authenticator app?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.

Copy traders can view their copy trades by following the steps below. On the App, select Trade > Bots & Copy Select My copies/ My bots / Bot signals > Choose My copies Select Manage, you can adjust the copy settings for new positions from that trader, or select Stop copying icon to stop the copy trade. Note: Any changes to copy trading parameters will only affect new copy trades opened after the modification. Existing copy trades already open won't be affected.

Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 special character Complete the Security authentication (such as Phone / Email authentication

Detailed usage scope can be found in the table below: Account Mode Futures mode Position Mode Margin mode Applicable Products Perpetual Futures Options (exclude simple options)Rules for reclaiming Trading bonusTrading bonus voucher expiration Each Trading bonus voucher has expiration time.

You can apply by following the steps below: Go to Menu > P2P Trading > P2P > Profile > Become a Super Merchant to submit your application.

Sell orders priced below the lower price limit will not be allowed. At the end of the pre-open, buy orders priced above the reference price will not be cancelled. At the end of the pre-open, sell orders priced below the reference price will not be cancelled. The applicable price limits and reference prices are determined prior to the start of trading and may vary by listing. Relevant details will be announced in advance.

Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look for

Below are how you can work around it: You may check if you have permission for the TRON wallet address by searching for the wallet address here. You need to crosscheck if your account has owner or active permissions. If your address doesn't have permission, kindly update the owner permissions to regain full access to the wallet. The outcome of the TRON wallet address search To learn more about other Risk Fraud topics, visit here.