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Interest rate setting We set APY based on borrowing demand every hour. By enabling Default subscribe, we'll automatically match the user with the current market APY.2. Interest calculation and distribution For you whose lending offers are successfully matched on the hour T, the hourly interest for the corresponding loan amount from T to T+1 will be distributed on the hour T+1.3.Published on Sep 5, 2023Updated on Jun 5, 2026183What are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on Aug 16, 2023Updated on May 29, 20261,828X Stake FAQ
The estimated APR is updated every hour based on the total staking amount and Bonus Multipliers of all participants in the previous hour. Your hourly reward = Hourly reward tokens × Your staking amount in the previous hour × Your Bonus Multiplier ÷ Total weighted staking amount of all users Your hourly APR = (Your hourly reward × Reward token price) ÷ (Your average hourly staking amount × Staked asset price) × 24 × 365 Note: the APR displayed on the page is for reference only.Published on May 12, 2026Updated on May 29, 20262How long does it take to complete my identity verification?
If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 4, 2024Updated on May 29, 202611How long does it take to complete my identity verification?
If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 5, 2023Updated on Apr 6, 20267,046How do I update my login password?
Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hoursPublished on Aug 22, 2023Updated on Jun 2, 202630What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Your API key will remain unchanged.Data updates Some data, such as asset analysis, PNL, fee levels, and transaction records, may take 24 to 48 hours to fully update after the change.Account statements and history Generating or downloading account statements, trading history, and funding history will become available 48 hours after the update.Broker platforms Your authorizations to broker platforms and Fast API will be reset during the system update.Published on Jul 2, 2025Updated on May 29, 2026170How do I change my login password?
Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 special character Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: withdrawals and P2P trading will be unavailable for 24 hoursPublished on Aug 22, 2023Updated on Jun 5, 202619,724How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on May 29, 20263How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on May 29, 20264,197How do I enable or disable my Trader Mode?
If your Trader Mode is about to expire, you can manually renew it in advance. 48 hours before expiration When there are 48 hours remaining before your Trader Mode expires, the expiration time will display the date along with the label “Expiring soon.” 24 hours before expiration When there are 24 hours remaining before your Trader Mode expires, the expiration time will display a countdown timer along with the label “Expiring soon.”How do I manually disable my Trader Mode?Published on Aug 22, 2025Updated on May 29, 2026247How do I explore new tokens?
Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when exploring new tokens. Market Capitalization: explore the top tokens ranked by market capitalization. Trading Volume: explore which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings?Published on Aug 9, 2024Updated on May 29, 2026How do I invite existing users to join the Affiliate Program?
It'll take effect in the next hour.7. Do rebound users count toward affiliate assessments? Yes, they do. If you have any other questions, feel free to reach out to our support team.Published on Sep 27, 2023Updated on May 29, 2026How do I raise a dispute when using P2P trading?
Tap Submit to proceed — a customer support agent will step in to assist.Submitting a feedback form (order created more than 72 hours ago) If your order was placed more than 72 hours ago, the system will no longer be able to process your dispute automatically. Please contact our online customer support for assistance.How to contact your buyer or seller? We highly recommend that you chat with your buyer or seller first before submitting a dispute.Published on Aug 22, 2023Updated on Jun 3, 20263,599How do I subscribe to Simple Earn Fixed?
If your order is terminated more than 120 hours before the scheduled term ends due to early repayment, you'll receive 100% of the remaining returns as compensation. However, if your order is terminated within the final 120 hours before the end of the term, your compensation will exclude the returns of the remaining hours to maturity. Your order may also be extended due to delayed repayment, for a maximum of 14 days.Published on Aug 10, 2023Updated on Jun 4, 202692