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Why is my deposit locked?
Below are some possible reasons that may lead to your asset being locked:1. Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that you wait patiently for N days and the system will automatically lift the restriction.2.Published on Dec 19, 2023Updated on May 29, 2026987How can I do spot trading with the Jupyter Notebook?
Learn how you can do simple Spot trading by calling the functions in the python-okx library on a Jupyter Notebook.1. How can I run Python code snippets on a Jupyter Notebook? The Jupyter Notebook is an incredibly powerful and easy-to-use tool for Python development and data analysis. You can run a Jupyter Notebook server on Windows, Mac OS or Linux. This tutorial provides a pretty comprehensive guide on how to get a Jupyter Notebook up and running.2. How can I install the python-okx package?Published on Sep 29, 2023Updated on May 29, 2026561OKX AI 101
MCP Integration: Claude Code, Cursor, and other major AI tools can natively call onchain operations. Agent Payments Protocol (APP): AI autonomously handles quoting, negotiating, escrow, metering, and settlement.Published on May 4, 2026Updated on May 29, 20264I haven't received the SMS code
We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on May 29, 202629I haven't received the verification code
Why am I not receiving the SMS authentication code? We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on May 29, 202633,190Travel Rule FAQ
What happens under the Travel Rule if I don't fill in the originator information for my deposit? Depending on your local law and regulations, your deposit may remain locked until you provide the information required of the person who sent you the fund.5. Why is my deposit under Travel Rule review? OKX will mark transactions for review from time to time. This review process depends on a large variety of factors, based on protecting our users against industry bad actors.Published on Jul 20, 2023Updated on May 29, 2026810TradingView Subscription Codes – Terms and Conditions
Users should assess their own risk tolerance before making any investment decisions based on information or tools obtained through TradingView.2.7. Coupon Value: The value of discounts obtained through the coupon codes is limited to the stated amount or percentage at the time of redemption on TradingView. The value at the time of distribution and redemption may vary based on TradingView's standard pricing. OKX is not responsible for any changes in TradingView's pricing.2.8.Published on Jul 23, 2025Updated on May 29, 20266TradingView Subscription Codes – Terms and Conditions
Users should assess their own risk tolerance before making any investment decisions based on information or tools obtained through TradingView.2.7. Coupon Value: The value of discounts obtained through the coupon codes is limited to the stated amount or percentage at the time of redemption on TradingView. The value at the time of distribution and redemption may vary based on TradingView's standard pricing. OKX SG is not responsible for any changes in TradingView's pricing.2.8.Published on Jul 23, 2025Updated on May 29, 2026TradingView Subscription Codes – Terms and Conditions
Users should assess their own risk tolerance before making any investment decisions based on information or tools obtained through TradingView.2.7. Coupon Value: The value of discounts obtained through the coupon codes is limited to the stated amount or percentage at the time of redemption on TradingView. The value at the time of distribution and redemption may vary based on TradingView's standard pricing. OKX is not responsible for any changes in TradingView's pricing.2.8.Published on Jul 23, 2025Updated on May 29, 2026What are decentralized applications (DApps)?
DApps offer users some unique perks thanks to its being based on blockchain networks, as records on DApps are tamper-proof and immutable, transparent and highly interoperable.What other details that we need to know about decentralized applications (DApps)? What to make of this nerdy term of decentralized? Here are some quick facts about DApps: Some of the scripts of code that power a DApp are deployed on a blockchain network such as Ethereum and are open-source.Published on Nov 3, 2022Updated on May 29, 202630What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Changing country of residence to one within the European Economic Area (EEA) If you're updating your country of residence to one within the European Economic Area (EEA), here's a guide to help you understand the changes and what to expect during the process.What are the key changes and updates?Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in.Published on Jul 2, 2025Updated on May 29, 2026169How do I add OKX widget on my phone?
Long press on the screen Select Customise at the bottom, select Lock Screen Select the Add widgets area Use the Add Widgets feature to customise the lock screen Scroll down the list and look for OKX Select the type of widget that you'd like to add Use the Add Widget feature to customise the lock screen Edit the trading pairs by selecting on the widget Select OKX widget to proceed to the next phase. Customize the trading pair(s) you want to view on your lock screen.Published on Aug 15, 2023Updated on May 29, 20266,082How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Jun 2, 202653How do I use Merchant Coupon Code?
To redeem your coupon, follow these simple steps: Go to My Rewards > Coupons menu Select your coupon to view: The merchant coupon code Instructions for how and where to use it Terms and conditions specific to the offer Redeem: For online use: Copy and paste the code at checkout For in-store use: Show the code to the merchant staff Complete redemption as instructed by the merchantWhat are the important things to remember for Merchant Coupon Codes?Published on May 19, 2025Updated on May 29, 202621How can I get my project listed on OKX?
Listing decisions are based on internal review standards and overall project quality.Published on Apr 16, 2026Updated on May 29, 20261