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How do I turn on the quick order feature?
There are two types of Quick Order options available to cater to different trading styles and preferences: the Floating window and the Plus button. The Floating window provides a customizable interface that can be moved around your screen, allowing you to place orders without disrupting your main workspace. This option is ideal for those who prefer flexibility and want quick access to trading functions while keeping their focus on market charts and other important data.Published on Oct 23, 2024Updated on May 29, 202617How do I access my rewards on Pay?
Note that rewards may be changed or discontinued at any time.How can I access the Rewards section? Toggle your mode to Pay Enter the Rewards page through the Rewards option in the navigation menu If you don't have any Pay balance, select Add funds to add crypto from your Exchange account or through on-chain receive.FAQ1. Who’s eligible for Pay rewards? To qualify, you must: Be a verified user with an active OKX account. Hold 1 USDG on X Layer in Pay.Published on Apr 28, 2025Updated on Apr 17, 202659Why is my accessible balance lower than my funds unavailable for withdrawal?
USD value (Crypto asset) Accessible balance 20,000 (~20 ETH) Unavailable for withdrawal 0 (Protected value) 0 (Locked value) 0 Available for withdrawal 20,000 (~20 ETH)Published on May 13, 2024Updated on May 29, 2026366How do I freeze my account? (App)
You may contact our customer service for assistance if any difficulties are encountered.Self-service tool For quick access, click the button below:Getting Started Open your OKX app and go to Main Menu in the top left corner.Published on Aug 22, 2023Updated on Jun 2, 2026371How do I freeze my account? (web)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.Published on Aug 22, 2023Updated on May 29, 2026405What can I do with Discover in the OKX wallet?
With just one tap, you can dive deep into DApps, directly connect your wallet to engage with their services, and even add your most-used apps to My Favorites for quick future access. The Discover section also presents a vast range of DApps organized into specific categories and detailed charts. Categories include DeFi, Inscriptions, DEXs, NFT marketplaces, games, tools, and more.Published on Feb 24, 2023Updated on May 29, 20266,414How do I change my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification.Published on Sep 11, 2023Updated on May 29, 20264,416How do I whitelist OKX Emails?
Whitelisting an email address in iCloud is simple and quick Log in to your iCloud account and select the Apps menu to access your Contacts Open your contact in iCloud Select the (+) below profile and select Create New Contact Create a new contact to whitelist Populate all the fields and be sure to add okx.com Add email to whitelist Lastly, select Done to complete the email whitelistOutlook Log in to your Outlook account and go to Settings and Junk email Open Junk email from settings Go to Safe sendersPublished on Nov 26, 2024Updated on May 29, 202679Pay account FAQ
There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit here.Published on Apr 28, 2025Updated on Mar 30, 2026548How do I change my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app and select Menu Open User Center page Select Account settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on Sep 6, 2023Updated on May 29, 20264,182How do I reset Two-factor authentication (2FA)?
Self-service tool For quick access, click the button below: If you've lost access to any of your 2FA methods, you can follow the steps below:I can log in to my account On the app Open your OKX app and go to Main Menu Open Main Menu page Select Account settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and selectPublished on Sep 15, 2023Updated on Jun 1, 20266,316How do I change my phone number?
Self-service tool For quick access, click the button below:I can log in to my accountOn the app Open your OKX app and go to Main Menu Open Main Menu page Select Account settings and go to Security Select Phone under the Authentication methods section Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup.Published on Sep 7, 2023Updated on Jun 2, 202614,732How do I close my account? (web)
Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period.Published on Aug 22, 2023Updated on Jun 2, 2026464How do I close my account? (app)
Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting Started Open your OKX app and go to User Center Select '>' to view the User Center page Open user center page 3.Published on Aug 22, 2023Updated on Jun 2, 2026898How do I set up a liquidation alert?
Head over to the Trade section Select any of these trading types (Spot, Margin or Futures), depending on your trading preference Select the More option to proceed to trigger the Quick access menu Select Settings and once in, select the Preferences option Once the More option is selected, select Settings to load the page for notification set-up Select Trade Notications and switch on the Liquidation alert part Toggle the Liquidation alert option on to activate the notificationFAQCan I customize thePublished on Aug 2, 2024Updated on May 29, 202625