At times, we may require you to reconfirm your personal details. If this happens, you’ll be notified by us via email. It’s important to provide the requested information promptly, as failing to do so within the specified timeframe may result in temporary account restrictions.Why do I need to reconfirm my details? Verifying and updating your personal details is a standard part of our identity...

The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording.

KYC refresh You may be asked to reconfirm or update your details—especially when your ID expires, or laws in your region change6. Periodic review We regularly assess whether your current activity matches your initial profile This helps us identify inconsistencies and strengthen our platform's integrityWhy am I being asked to verify again? Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance.

This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.

Ask the exchange to reach out to us at travelrule_dd@okx.com so we can request them to connect to our Travel Rule solution. Note: this process relies on the exchange meeting the Travel Rule requirements, as we're subject to European Union regulations prior to us being able to make them available as an option.

They offer services like tax help or legal advice, asking for fees or personal details. Sometimes, they even use threats to scare people into giving them what they want. They might ask for personal info, bank details, or money. Watch out for telephone scams too, where they pretend to be police or government workers, saying you're in trouble and need to give them things to avoid problems.

ask/bid levels changed, existing orders will be canceled and new orders will be placed based on the latest orderbookWhere can I know more about Iceberg bot and other trading bots?

., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.

If you’re unable to access it, please contact the OKX Assistant for support.On the app Go to Main menu > Profile Select Identity verification from the Profile Select Identity verification from the user center page Select the Legal name option to update your name and you'll be asked to reconfirm before proceeding to the next phase.

The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information). This identifying information is supported with documentation, such as evidence of formation, organizational structure charts, and identity documents for key persons.

The anti-money laundering (AML) program questionnaire is a comprehensive form that asks for detailed information about your institution's compliance practices. The goal is to gather information that helps us assess any potential risks. Why is the anti-money laundering (AML) program questionnaire collected? The anti-money laundering (AML) program questionnaire is collected in order for us to comply with applicable AML laws and regulations.

You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required. Depending on your local law and regulations, your transaction may remain locked until you provide the information required of the person who sent you the fund. For more details, you can find it in the Travel Rule FAQ.

If you’re contacting us on behalf of someone else, please ask the account owner to reach out to customer support directly so we can assist them.

Please note that our customer service team will never ask you to scan a QR code or provide verification codes through any communication channel. Always stay alert and protect your account information.What are the common types of P2P crypto scams?1. Fake receipts Fake receipt scams involve scammers who send you a bank receipt to substantiate their claims that they've already sent you money.

We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region. The PayPal payment method is only available to EU customers who have completed account verification.3. What forms of payments does PayPal offer on OKX? After you add your PayPal account, you can use your bank account or card connected to PayPal. You can buy crypto or deposit cash directly with PayPal.