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How to add personalized messages for custom price alerts?
to select the alert of your preference or the Create alerts option In the designated field, input your custom message.Published on Feb 6, 2025Updated on May 29, 20264Trading Signal Bot FAQs
This error message indicates that the value you've entered for the "instrument" field in your alert message doesn't match the required format specified in our Alert Msg Specifications. To address this issue, refer to the documentation for a comprehensive breakdown of the expected content for each field. For example, a common mistake involves entering the instrument as "BTCUSDT" instead of "BTCUSDT.P," inadvertently omitting the ".P" at the end.Published on Oct 9, 2023Updated on May 29, 2026137What's OKX Affiliate Program in EEA?
For affiliates joining before or on the 15th of the month, the protection period ends on the last day of the 5th calendar month. For affiliates joining after the 15th of the month, the protection period ends on the last day of the 6th calendar month. Example: If you join the affiliate program on July 1, your protection period will be from July to November. If you join on July 20, your protection period will be from July to December.How can I partner with sub-affiliates?Published on Sep 27, 2023Updated on May 29, 20261What's OKX Affiliate Program?
For affiliates joining before or on the 15th of the month, the protection period ends on the last day of the 5th calendar month. For affiliates joining after the 15th of the month, the protection period ends on the last day of the 6th calendar month. Example: If you join the affiliate program on July 1, your protection period will be from July to November. If you join on July 20, your protection period will be from July to December.Can I invite existing OKX users to join my affiliate network?Published on Sep 27, 2023Updated on May 29, 20263,292Why hasn't my withdrawal arrived in the account?
Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account.Published on Aug 22, 2023Updated on May 29, 202620,965OKX x McLaren NFT Sweepstakes Terms & Conditions
The second-tier NFTs will commemorate McLaren’s 2024 Season at the year’s end. Some of the NFTs will have prizes, as described in more detail below. You may not participate in this Sweepstakes if you are located in any of the Restricted Jurisdictions set forth in Section 2. Eligibility: To participate in this Sweepstakes, you must be at least eighteen (18) years old and the age of majority in the country you reside.Published on Apr 25, 2024Updated on May 29, 2026607How do I check my deposit progress?
To view deposit history beyond the past year, you can download your funding history on the web from Assets > Order center. You can download data for the past 6 months, the past year, or a custom time period, with data available from February 2021 onwards. For detailed instructions, please refer to How do I download my account statements? The deposit page displays the number of block confirmations required for deposits and withdrawals.Published on May 21, 2026Updated on Jun 3, 2026How do I verify OKX's ownership and balance of the wallet address?
address signature end, all address passed" shows on terminalHow do I verify OKX's ownership of wallet reserves address via third-party tool?Published on Sep 26, 2023Updated on May 29, 20261,004Common scam tactics
Don't easily trust tempting messages. Private transactions carry significant risks. Don't readily believe messages on social platforms that encourage using digital assets for virtual recharge card transactions at high purchase prices or low selling prices. Stay alert to various enticing messages claiming "high returns." Be cautious when an individual requests upfront payment through unconventional methods, such as wire transfers, gift cards, or cryptocurrencies.Published on Sep 28, 2023Updated on May 29, 20262,720How do I stay safe from phishing SMS using the name OKX?
Common scam messages: Messages claiming account issues, reward collection, or security verification designed to lure users. High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on May 9, 2025Updated on May 29, 2026325How do I view Profit and Loss (PnL) and switch PnL display?
Once expanded, you can view total PnL across different time periods — 1 day, 1 week, 1 month, 6 months, and 1 year. Up to 1 year of cumulative PnLs are available. Select the ">" icon next to PnL to view Spot PnL and Futures PnL separately.Why would I want to switch between PnL value and percentage display? Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading.Published on Jul 7, 2024Updated on May 29, 202647Crypto Tax Reporting (DAC8) FAQ
If your country doesn't issue TINs or you haven't been assigned one yet, you can usually select "Tax number not available" and provide a reason (for example, student status or recently moved). The platform will document this to remain compliant with DAC8 guidelines.How do I update my tax information? You'll be prompted to update your tax status directly in the OKX app during onboarding or whenever updated information is required, such as if you’ve changed your address.Published on Feb 23, 2026Updated on May 29, 20263How do I check if an email is officially from OKX via EML file?
This can make it easier for some users to mistake a faked email for an official message.Published on Nov 24, 2025Updated on May 29, 202618What should I do if facial recognition fails?
Facial recognition unavailable due to too many login attempts If you see a "You've reached the maximum number of attempts" message and can't log in or complete facial recognition, tap Contact Support and our support team will help you resolve this.Published on Oct 11, 2024Updated on Jun 5, 2026521Why was my X-Perps order rejected?
If the issue continues, contact OK Assistant and share the details (product / contract, timestamp, order type, and a screenshot or error message if available) with our Customer support. To learn more about OKX products, visit here.Published on Apr 9, 2026Updated on May 29, 2026