All
FAQ
Announcements
Product documents
How do I submit my proof of address (POA)?
National ID card/Residence permit/Driver license. Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file.Published on Sep 5, 2023Updated on May 29, 20264A beginner's guide to identity verification
I have multiple nationalities. Which nationality should I use to pass identity verification? For the best experience, try using the nationality that is most relevant to your identity.3. Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID?Published on Sep 25, 2023Updated on May 29, 20266,481Crypto Tax Reporting (DAC8) FAQ
In Belgium, your TIN corresponds to your national register number.Published on Feb 23, 2026Updated on May 29, 20263Guide to ID and selfie photos for identity verification
Based on different Know Your Customer (KYC) requirements of different jurisdictions, you may use your passport, national ID card, driver's license, or other kinds of government-issued ID. The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID?Published on Oct 13, 2023Updated on Jan 28, 202613,931What onboarding information is required for the government-owned enterprise?
Government-owned enterprises are government agencies, ministries, companies, or funds with 50% or greater national or local government ownership. These entities are typically created to engage in commercial activities on behalf of the government.Who are the key persons for a government-owned enterprise?Published on Oct 13, 2023Updated on May 29, 202664How do I verify an individual account?
Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g., passports, driving licenses, etc).Published on Sep 25, 2023Updated on May 29, 202631,431How can I do derivatives trading with the Jupyter Notebook?
import okx.Account as Account flag = "1" # live trading:0, demo trading: 1 accountAPI = Account.AccountAPI(api_key, secret_key, passphrase, False, flag) result = accountAPI.get_account_balance() print(result)4. What account mode and margin/trade mode are eligible for derivatives trading with the Jupyter Notebook?Published on Sep 28, 2023Updated on May 29, 2026203What's demo trading and how do I use it?
If you're looking to access more advanced trading features, consider switching to a live trading account.Published on Oct 1, 2025Updated on May 29, 20263How do I deposit EUR with Bancontact?
Payment options may also vary based on your nationality or residency.4. Why do I need to verify my identity before making a deposit? We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region. Bancontact payment method is only available to Belgium customers who have completed account verification.5. What forms of payments does Bancontact offer on OKX?Published on Sep 13, 2024Updated on May 29, 20263OKX AI 101
Demo first: use --demo mode to test with simulated funds before going live with real capital. Avoid unofficial Skills: these may lead to asset loss. Only use skills reviewed by OKX.What is OKX Skills Marketplace? Skills is OKX's open marketplace for AI trading capabilities. Developers publish modular skills; users install what they need — like adding plugins to an AI assistant. Click here to enter Skills marketplace.Published on May 4, 2026Updated on May 29, 20264How can I do spot trading with the Jupyter Notebook?
Learn more on how to access our market data and refer to the code below. 1 import okx.MarketData as MarketData 2 flag = "1" # live trading: 0, demo trading: 1 3 marketDataAPI = MarketData.MarketAPI(flag=flag) 4 result = marketDataAPI.get_tickers(instType="SPOT")print(result)6. How can I read the available trading pairs?Published on Sep 29, 2023Updated on May 29, 2026562Why is my deposit/withdrawal suspended?
Once the mainnet goes live, holders of the ERC20 token can be exchanged for the mainnet token in a 1:1 ratio. Why is token swap needed? Token swap is designed to let users swap their ERC20 token into the mainnet token. Once token swap is completed, the original ERC20 token will be burnt. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on May 29, 20261,049Trading Signal Bot FAQs
Check your Webhook URL Note: Webhook URLs vary between Live Trading and Demo Trading. Be cautious and copy the correct URL for your environment: Live Trading: https://www.okx.com/algo/signal/trigger Demo Trading: https://www.okx.com/pap/algo/signal/trigger signalToken: Ensure that the signalToken field in your alert message is accurately entered. The signalToken field for your alerts should also align with the signalToken suggested to you in the signal configuration view.Published on Oct 9, 2023Updated on May 29, 2026137What's KYC: What to expect and why it matters?
., passport or driver’s license) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2. Customer Due Diligence (CDD) Share basic background details such as: Your occupation Your source of income How you plan to use the platform (for example, trading, staking, holding) These details help us tailor services and spot abnormal behavior3.Published on Jun 24, 2025Updated on May 29, 202665How do I secure my exchange account?
Face verification The face verification system enhances user security through precise verification checks, including liveness detection and face comparisons. These measures provide an added layer of safety for account activities and user authenticity. This step takes place during identity verification and high risk scenarios, where it matches your live image with the one provided for identity verification during your onboarding stage to ensure consistency.Published on Jun 12, 2024Updated on May 29, 20261,348