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Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
In this case, please click the Get help button below to submit feedback and contact our support team. If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Aug 22, 2023Updated on May 29, 2026417How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on Nov 26, 2024Updated on May 29, 202680How do I automate grid trading strategies on futures grid trading bot?
The bot sets an order grid at predetermined price levels above and below the initial entry price. In its simplest terms, the bot sells futures contracts when the price is above entry and buys when below. By automatically buying low and selling higher, the traders may potentially benefit from price volatility without managing their positions actively. The futures grid trading bot has three modes: long, short and neutral. With long selected, the bot will only open and close long positions.Published on Jun 13, 2024Updated on May 29, 202637How do I verify my identity with ID and selfie photos?
Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDHow to properly take a selfie while holding my ID?Published on Sep 4, 2024Updated on May 29, 202653How do I trade with OKX on TradingView?
Deposit - Buy crypto If you're new to cryptocurrency without any crypto assets on the chain, navigate to the Buy Crypto option Choose from the available method(s) to purchase the tokens based on your preferenceDeposit - On chain If you already have crypto assets on chain, please follow the steps below to deposit crypto assets into our platform: Select Deposit from the dropdown of Assets option on OKX web page Make your deposit on the following page, as below: For the deposit on the app, visit herePublished on Jul 29, 2025Updated on Jun 4, 202666How do I freeze my account? (web)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.Published on Aug 22, 2023Updated on May 29, 2026406OKX listing mechanism
Sell orders priced below the lower price limit will not be allowed. At the end of the pre-open, buy orders priced above the reference price will not be cancelled. At the end of the pre-open, sell orders priced below the reference price will not be cancelled. The applicable price limits and reference prices are determined prior to the start of trading and may vary by listing. Relevant details will be announced in advance.Published on Apr 27, 2018Updated on May 29, 20267,498How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Jun 2, 202654How do I add OKX widget on my phone?
These are as below: Homescreen widget: keep track of the price movements of your selected trading pairs Floating widget: monitor price movements of your selected trading pairs, or your open positions' PnL even if you're using other apps Settings and features vary by device and Android version. The steps might be different on your phone.How do I add homescreen widget?Published on Aug 15, 2023Updated on May 29, 20266,114What's a futures trading bot and how do you automate trades with it?
The bot sets an order grid at predetermined price levels above and below the initial entry price. In its simplest terms, the bot sells futures contracts when the price is above entry and buys when below. By automatically buying low and selling higher, the trader profits from price volatility without managing their positions actively. The futures grid trading bot has three modes: long, short and neutral. With long direction, the bot will only open and close long positions.Published on Dec 26, 2023Updated on May 29, 202636Buy/sell/convert spread disclosure
The price includes a maximum percentage spread based on the instrument, as shown in the table below: Asset Spread All pairs 1.00%* *Buy, sell, and convert spreads may vary across different markets and regions. Your order will be routed to one or more market makers, which may include an affiliated entity. At the time you receive the quote, the maximum spread — including market maker fees — will not exceed the disclosed amount in the table.Published on Apr 15, 2025Updated on May 29, 20263What should I do if I forget to fill in tag/memo?
If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on May 29, 2026116How do I update my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on Aug 22, 2023Updated on Jun 2, 202630How do I change and reset my chart layout?
By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurationsPublished on Nov 27, 2024Updated on May 29, 2026195% Deposit Match Campaign - Terms and Conditions
Example: If the user’s AUM drops below $2,000 at any point and stays there, the 90-day counter pauses until the applicable deposit match tier threshold is restored. AUM may be held in any asset supported on OKX's platform. Example: If a user converts their $1,000 deposit into USD cash, but the total AUM stays above $1,000, it will still count toward the 90-day requirement. If a user’s AUM drops below the applicablethreshold, the 90-day counter will pause.Published on Dec 1, 2025Updated on Dec 1, 20252