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How to add personalized messages for custom price alerts?
to select the alert of your preference or the Create alerts option In the designated field, input your custom message.Published on Feb 6, 2025Updated on May 29, 20264Trading Signal Bot FAQs
This error message indicates that the value you've entered for the "instrument" field in your alert message doesn't match the required format specified in our Alert Msg Specifications. To address this issue, refer to the documentation for a comprehensive breakdown of the expected content for each field. For example, a common mistake involves entering the instrument as "BTCUSDT" instead of "BTCUSDT.P," inadvertently omitting the ".P" at the end.Published on Oct 9, 2023Updated on May 29, 2026137Why hasn't my withdrawal arrived in the account?
Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account.Published on Aug 22, 2023Updated on May 29, 202620,965Crypto Tax Reporting
There's a distinctive question on the front page of form 1040 U.S individual tax return asking "at any time during the tax year, did you receive, sell, send, exchange, or otherwise acquire any financial interest in any virtual currency". The IRS first introduced the question related to virtual currency on Schedule 1 of Form 1040 for the tax year 2019.Published on Sep 24, 2025Updated on May 29, 20262Income from staking and rewards
You will receive a 1099-MISC if you earned $600 or more in staking rewards, bonuses, or airdrops during the 2025 tax year. Note: the IRS threshold for this form increases to $2,000 for the 2026 tax year.Published on Nov 4, 2025Updated on May 29, 2026How do I verify OKX's ownership and balance of the wallet address?
address signature end, all address passed" shows on terminalHow do I verify OKX's ownership of wallet reserves address via third-party tool?Published on Sep 26, 2023Updated on May 29, 20261,004How do I check my deposit progress?
To view deposit history beyond the past year, you can download your funding history on the web from Assets > Order center. You can download data for the past 6 months, the past year, or a custom time period, with data available from February 2021 onwards. For detailed instructions, please refer to How do I download my account statements? The deposit page displays the number of block confirmations required for deposits and withdrawals.Published on Aug 13, 2023Updated on May 29, 20269,001Common scam tactics
Don't easily trust tempting messages. Private transactions carry significant risks. Don't readily believe messages on social platforms that encourage using digital assets for virtual recharge card transactions at high purchase prices or low selling prices. Stay alert to various enticing messages claiming "high returns." Be cautious when an individual requests upfront payment through unconventional methods, such as wire transfers, gift cards, or cryptocurrencies.Published on Sep 28, 2023Updated on May 29, 20262,720How do I stay safe from phishing SMS using the name OKX?
Common scam messages: Messages claiming account issues, reward collection, or security verification designed to lure users. High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on May 9, 2025Updated on May 29, 2026325Tax Center General FAQ
Cost Basis: Starting with crypto acquired on OKX in Tax Year 2026 and sold on OKX in 2026 or later, the form will expand to include the cost basis for these "covered securities" (assets acquired on OKX after the regulation start date).When will I receive my tax forms? Form 1099-MISC: Available by February 2, 2026 (for those who earned $600+ in rewards/staking). Form 1099-DA: Available by February 17, 2026.Published on Nov 25, 2024Updated on May 29, 202615How do I view Profit and Loss (PnL) and switch PnL display?
Once expanded, you can view total PnL across different time periods — 1 day, 1 week, 1 month, 6 months, and 1 year. Up to 1 year of cumulative PnLs are available. Select the ">" icon next to PnL to view Spot PnL and Futures PnL separately.Why would I want to switch between PnL value and percentage display? Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading.Published on Jul 7, 2024Updated on May 29, 202647How do I check if an email is officially from OKX via EML file?
This can make it easier for some users to mistake a faked email for an official message.Published on Nov 24, 2025Updated on May 29, 202618What should I do if facial recognition fails?
Facial recognition unavailable due to too many login attempts If you see a "You've reached the maximum number of attempts" message and can't log in or complete facial recognition, tap Contact Support and our support team will help you resolve this.Published on Oct 11, 2024Updated on Jun 5, 2026521How do I manage my tax account and documents?
A transaction occurring late on December 31 in the US might be recorded as January 1 UTC and will appear on the following year’s tax form.How do I update my SSN or Taxpayer ID? To ensure your forms are filed correctly, your information must be accurate. To update your SSN, TIN, or legal name: Navigate to the Tax Center Select Update Profile or Contact OKX Help You will be connected with our support team to complete the update You can check with us to update your SSN or Taxpayer IDPublished on Nov 4, 2025Updated on May 29, 2026Passkey FAQ
What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version. To proceed: Update your app to the latest app version Follow the on-screen instructions to reset or remove your passkey if needed7. Is setting up a passkey required? Passkey setup is optional but highly recommended.Published on Mar 19, 2025Updated on Jun 4, 2026136