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How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on May 29, 2026194My phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it.Published on Aug 1, 2024Updated on May 29, 20269How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
1. What is the difference between total profit, grid profit, and unpaired profit in a strategy? Total profit represents the overall profit or loss of your grid strategy at any given moment. It is the most accurate indicator of your grid strategy’s performance, combining both realized and unrealized profits. Grid profit and unpaired profit are components of total profit and are displayed...Published on Jun 20, 2025Updated on May 29, 2026How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
What’s the difference between Total PnL, Grid Profits, and Unpaired PnL on my bot? Total PnL shows your bot’s overall profit or loss at any given moment. It’s an accurate snapshot of your bot’s performance, as it combines both realized and unrealized gains. Grid Profits and Unpaired PnL are components of the Total PnL. They’re displayed separately to help you better understand what’s driving your...Published on Jun 20, 2025Updated on May 29, 202658Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
For advanced users, you may refer to the MOOC Course and the academic monograph.How does zk-STARK work? We create a Merkle tree using the hash of each user's account as the leaves. Each account shows balances in USD for various tokens (e.g., BTC, ETH). To handle these balances, we separate its balances into non-negative equities and debts for each token. This way, we only work with positive numbers, making it easier to handle calculations and avoid errors.Published on Oct 21, 2024Updated on Feb 11, 202693Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
In this article, we'll introduce how it works and explain the general mathematical concept, but if you're interested in diving deeper, start here or here.How does it work? *Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on May 10, 2023Updated on Sep 8, 2025180What onboarding information is required for a fund?
Funds are collective investment vehicles established by pooling money from investors, such as hedge funds, pension funds, mutual funds, and private investment funds.Who are the key persons for a fund?Published on Oct 13, 2023Updated on May 29, 2026125How do I deposit USD or USDG with Bank transfer (ACH)?
Most major U.S. national banks (for example, Chase, Bank of America, TD Bank) and many credit unions are supported. Use a debit card instead, to add a supported card for purchases. Use a U.S. Domestic Wire Transfer to fund your account directly. If your major national bank is also failing to link, contact OKX Assistant and provide the bank name and the error message you received.12. Why has my ACH deposit limit changed?Published on Jan 10, 2025Updated on May 29, 20262What should I do if I deposit to the wrong address?
Deposits made to a major wallet address: Require user verification before processing. Learn more here.Support and RecoveryStep 1: Confirm that the cryptocurrency, network, and token contract match Please check whether the following information exactly matches what is shown on the platform’s deposit page. Is cryptocurrency correct? (e.g., USDT, ETH) Is the deposit network correct? (e.g., ERC20, TRC20, BEP20) Is the token contract correct?Published on Oct 15, 2024Updated on May 29, 2026244US CeDeFi Trade FAQ
Multi-chain token support Currently, CeDeFi trading is supported on major networks such as Solana and Base, with plans to expand to even more blockchains.Are DEX assets safe? DEX assets are permissionless and can appear on our app interface almost instantly. We run some preliminary screening and we provide research tools in the interface, but you shouldn't rely on these checks as proof of safety. We don't review or approve assets as they become available.Published on Nov 4, 2025Updated on May 29, 20261What onboarding information is required for the non-profit organization (NPO)?
Identify all key parties Identify all parties involved in the NPO, including the corporate officers, directors, major donors, and any authorized users. Provide organizational documentation Provide organizational documentation that establishes the organization's structure, purpose, corporate registration number and rules of the NPO.Published on Oct 13, 2023Updated on May 29, 202671How do I link an authenticator app?
It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account? Once the app is downloaded, you'll need to link it to your OKX account.Published on Aug 29, 2023Updated on May 29, 202616,435What's a dusting attack?
It's therefore essential to use a secure wallet and keep the details on how to access it to yourself.What's the dusting attack, and how does it work? Dusting itself doesn’t steal coins. Instead, it’s a reconnaissance step: once attackers learn that a certain person controls significant crypto, they may launch phishing, extortion, or targeted scams.How does the dust attack actually work?Published on Oct 4, 2024Updated on May 29, 202614Address type upgrade FAQ
Instead, each address now works for all cryptos within the compatible network, so you don’t need to manage multiple formats. Any previously saved addresses have already been automatically upgraded to match these new rules, ensuring smooth and consistent withdrawals across supported cryptos.What happens if I have multiple records of the same address after the address type upgrade?Published on Aug 26, 2025Updated on Jun 2, 2026859How do I check if an email is officially from OKX via EML file?
Return-path is the address used by the email server If this domain differs from the "From" address, it is a major warning sign.3. Authentication Results This section shows whether SPF, DKIM, and DMARC validations passed. If any of these validations fail, the email is not from an authorized source.4. Summary If SPF, DKIM, or DMARC show fails, the email is likely forged. If "From" and "Return-Path" don't match, the sender may be spoofed. Don't click suspicious links or attachments.Published on Nov 24, 2025Updated on May 29, 202617