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What's an external network in Earn?
What's an external network in Earn? The external network is where we securely send your deposit so you can get earnings. The external network, also known as a protocol, determines the terms of an offer.Published on Jun 20, 2023Updated on May 29, 202644How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on May 29, 2026195How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount.Published on Oct 17, 2024Updated on Jan 1, 2026450How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency. You'll receive confirmation that you’ve been verified by SMS or email.Published on Sep 4, 2024Updated on May 29, 202611Why is my deposit/withdrawal suspended?
What's a mainnet? Mainnet is a fully deployed and operational blockchain network, in contrast to a test net. This public blockchain infrastructure requires a consensus among the community before a transaction can be executed. When the mainnet goes live, the infrastructure is accessible to developers everywhere to use and build on. What's a mainnet upgrade? Mainnet upgrade is necessary, in order to facilitate a project's development.Published on Aug 31, 2023Updated on May 29, 20261,046Satoshi test FAQ
What should I do if I encounter the error message "We can't support verification for the TON network"? Currently, the Satoshi test does not support the TON network. If you encounter this issue, you have two options: Change the withdrawal entry point to "Exchange or platform." Convert your assets to another cryptocurrency and then proceed with the Satoshi test again.Published on May 28, 2024Updated on May 29, 202643What's demo trading and how do I use it?
Tap Exit next to Demo Trading to return to live trading.FAQWhy is risk-free trading important for beginner traders? Risk-free trading allows beginner traders to learn the ropes and gain experience before trading with real funds.How does demo trading simulate real-world market conditions?Published on Dec 12, 2023Updated on May 29, 20261,009What should I do if I mistakenly withdraw crypto via the wrong network?
Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to the MetaMask wallet, select the network that you've wrongly transferred, or select Add a network to add the network 5.Published on Jan 21, 2025Updated on May 29, 20262Why can’t I see or use my crypto balance?
Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended. What to do: Check the OKX Status page for any ongoing maintenance.Published on Oct 14, 2025Updated on May 29, 2026Pay FAQ
What's Pay? Pay is a seamless payment solution that lets you send and receive USDG, USDC, and USDT on the X Layer network without incurring additional fees. It features a multi-signature smart wallet, ensuring enhanced security. It also lets you use the OKX card to make purchases.2. Am I eligible to use Pay? Eligibility to use Pay depends on your location. Learn more about it here.3. How do I activate Pay?Published on Feb 11, 2026Updated on May 29, 2026What's KYC: What to expect and why it matters?
Here's what the process may include:1. Identity Verification Upload a clear photo of a valid government-issued ID that meets the requirements of your region (e.g., passport or driver’s license) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2.Published on Jun 24, 2025Updated on May 29, 202665What are sanctions?
Sanctions are measures taken by various countries to influence the behavior, policy or actions of other countries, sectors, or individuals. They can be general or specific, as well as economic, financial, or political, and can restrict trade or movement. By far not all countries apply the same sanctions, and sanctions do not only attach to activities within a country’s borders. If there is one...Published on Sep 1, 2024Updated on May 29, 20263What should I do if I deposit to the wrong address?
Learn more here.Support and RecoveryStep 1: Confirm that the cryptocurrency, network, and token contract match Please check whether the following information exactly matches what is shown on the platform’s deposit page. Is cryptocurrency correct? (e.g., USDT, ETH) Is the deposit network correct? (e.g., ERC20, TRC20, BEP20) Is the token contract correct?Published on Oct 15, 2024Updated on May 29, 2026244What are untradable assets?
What are untradable assets? Untradable assets are crypto that OKX doesn't support, and can't be traded. To learn more about how to withdraw your untradable assets, see What should I do if I accidentally deposit crypto that OKX does not support? However, to improve our user experience, we support untradable asset withdrawals. Note: There's no collaboration of any kind between OKX and any service provider for untradable assets that OKX hasn't supported.Published on Sep 26, 2023Updated on May 29, 20263,967Address type upgrade FAQ
The default setting is "All EVM networks + All tokens", which works best if you want to reuse the same address across multiple scenarios. If you'd like to reduce the risk of sending to the wrong address, choose a more specific scope. What do the "Network tag" and "Token tag" on an address mean? These tags show the applicable scope of a saved address. The network tag displays which network(s) the address covers — for example, All EVM networks or a specific network name.Published on Aug 26, 2025Updated on Jun 5, 2026859